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Physical Media Hub

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Privacy Policy

Last Updated: August 12, 2026

Physical Media Hub (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://physicalmediahub.shop (the “Site”).

1. Privacy Officer Contact

Our Privacy Officer is responsible for our privacy practices and is available to address your privacy concerns.

Privacy Officer
Physical Media Hub
1011 McMullin Road
Antrim, NS B0N 1Y0
Canada
Phone: (902) 478-9187
Email: physicalmediahub@outlook.com

2. What Information We Collect

We collect information you provide directly and information collected automatically through our Site.

A. Information You Provide Directly

Email Newsletter Signup: When you subscribe to our email popup (powered by RPS Pop Up Pro), we collect your email address for the purpose of sending you content updates and promotional information. You can unsubscribe at any time.

Comments: If you leave a comment on our blog posts, we collect your name, email address, and IP address. Your comment is published publicly on the Site.

Live Chat: When you use our live chat feature (powered by Tidio Chat), we collect your name, email, message content, and IP address for customer support purposes.

WooCommerce Accounts: If you create an account or make a purchase through our Site, we collect your name, email address, billing/shipping address, phone number, and payment information.

B. Information Collected Automatically

Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to track your browsing behavior, preferences, and interactions on our Site through the following tools:

  • Jetpack (Automattic): Collects anonymized analytics data including pages visited, time on site, referral sources, and general device/browser information for performance monitoring and security.
  • Yoast SEO: Collects basic analytics to improve search engine optimization and content performance.
  • TikTok Feed (Smash Balloon): Connects to TikTok’s infrastructure to display embedded TikTok content and may collect data per TikTok’s terms.
  • Tidio Chat: Collects conversation data and visitor behavior to provide live chat support services.
  • WooCommerce/PayPal: Collects transaction and payment data for order processing and payment processing.

Log Files: Our servers automatically record information such as your IP address, browser type, pages visited, and time/date stamps.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide, maintain, and improve the Site and our services
  • To send you newsletters, promotional content, and product updates (with your consent)
  • To process orders and payments
  • To respond to your inquiries and provide customer support
  • To monitor Site security and detect fraudulent activity
  • To analyze Site usage and improve user experience
  • To comply with legal obligations

4. Consent

By using our Site, you consent to our collection and use of personal information as described in this Privacy Policy. For marketing communications, we obtain your explicit consent through our email signup form. You may withdraw consent at any time by unsubscribing from our mailing list or contacting our Privacy Officer.

5. Who We Share Your Information With

We may share your personal information with the following third parties:

  • Service Providers: Automattic (Jetpack), Tidio (live chat), Smash Balloon (TikTok integration), PayPal, and hosting providers who process data on our behalf under confidentiality agreements.
  • Affiliate Partners: We may share anonymized usage data with affiliate partners for performance tracking.
  • Legal Compliance: We may disclose information if required by law or to protect our legal rights.

We do not sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:

  • Email Subscribers: Until you unsubscribe
  • Comments: Indefinitely (can be deleted upon request)
  • Live Chat Data: 30 days or as per Tidio’s retention policy
  • Customer Accounts: Until account deletion or inactivity
  • Analytics Data: Aggregated and anonymized per Jetpack’s policy (typically 13 months)

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access: Request access to your personal information held by us
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact our Privacy Officer at the address or email above.

8. Security

We implement industry-standard security measures including SSL encryption, firewalls, and regular security monitoring to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. Third-Party Links

Our Site contains links to third-party websites, including affiliate links. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

10. Affiliate Disclosure

Physical Media Hub participates in the Amazon Associates Program and other affiliate programs. We may earn commissions on products purchased through our affiliate links. This does not affect your privacy or the price you pay.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on the Site with a new “Last Updated” date. Your continued use of the Site constitutes acceptance of changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Physical Media Hub
1011 McMullin Road
Antrim, NS B0N 1Y0
Canada
Phone: (902) 478-9187
Email: physicalmediahub@outlook.com

You may also file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/

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